DigiDIRECT Reviews

I had to get in touch with digidirect about a warranty issue on a lens I bought. To be fair, they did respond and let me know what details I needed to send through, so that part was straightforward. The only thing was the replies felt a bit slow, and I ended up having to follow up once just to see what was going on, which was frustrating. In the end, they handled it and the outcome was fair enough. I wouldn’t say the service was great, but it wasn’t awful either. Just kind of average overall

Just a heads up for anyone thinking about going here: I was kept waiting for so long, and it felt like nobody had any idea what was going on. No clear updates, no explanation, just sitting around wondering what was happening. I’d be cautious if you’re expecting things to run smoothly.

The staff did a good job explaining the lens options and helped me figure out what made sense. I’ll blame them a bit for taking their time to reply, but the advice was solid once they got back to me.

I got a nice discount, which was definitely a plus, and the checkout process was smooth. Shipping took a little longer than I expected, but overall I’m happy with the experience

I went in to ask about a camera lens, the answers I got were vague. The staff were polite, and nice enough, but they didn’t seem to know many of the details, so I ended up having to Google most of it myself later. It wasn’t a terrible experience, just, I guess, I expected better product knowledge

I bought a camera lens from digiDirect after a mate mentioned they were worth checking out. I asked them to price match another store, and they did, which was great because it saved me a bit of money. It wasn’t instant though, I had to wait a little for them to reply and confirm everything. Once that was sorted, checkout was straightforward and the delivery arrived fine. Overall, happy with the experience and I’d use them again...

The weird part is, getting the refund ended up being way more difficult than it should’ve been. It took forever to process, and I didn’t really get any helpful support along the way. Frustrating experience overall

I ordered from digidirect the tracking was not great. It just sat there with no real updates for days, which was annoying. Then it suddenly changed only after I’d already chased it up. Customer service did reply, but they didn’t really tell me anything more than what I could already see on the tracking page. The item did arrive okay in the end, so that part was fine, but the whole delivery tracking situation made me keep wondering where my order even was. Just a bit of a draaaag.

The box showed up crushed, and the lens had a few small marks on it. It wasn’t really what I was expecting, honestly. Kinda dissapointed

My first reaction was that this was more hassle than it should’ve been. The return process dragged on way too long, and it left me frustrated. I’d think twice before ordering again if returns are always this slow...

I ordered from digidirect.com.au because the camera gear was showing as available, but after I’d paid I was told one of the items wasn’t actually in stock. Frustrating since I needed it that week, and it felt like an avoidable hassle if the website stock info had been up to date. To be fair, they did reply and gave me the option to wait or change the order, so it wasn’t a total disaster. Just wish the stock shown online was more accurate.

It said the item was in stock, but it still shipped a bit later than expected. Not a huge deal this time, but if this keeps happening, I’ll probably start ordering from somewhere else

I’ve bought from this brand before and still like their stuff, so this was frustrating. I placed an order expecting the usual smooth delivery, but the shipping updates were all over the place and never really made sense. It ended up arriving way later than the estimate, which was annoying. I’m not totally writing them off, but I definitely won’t be rushing to order again anytime soon.

I’ve spent a fair bit the rewards still feel underwhelming. You kind of expect the points to add up to something decent, but they barely seem to be worth anything.

I had a question about my order and, shockingly, support actually replied faster than I expected. They got it sorted without turning it into a whole dramatic saga. I did have to follow up once just to confirm everything, because apparently nothing can be too easy, but overall it was good service.

They’ve got a decent range of products, mostly the cameras and gear I was looking for. It’s hard to describe, but the selection feels good overall while still missing a few things here and there, especially some brands and smaller accessories. So I’ll check them out, but they’re not always my first stop...

I stopped in earlier this week hoping to get some quick help, but it ended up taking way longer than I expected. After waiting around for quite a while, the staff I spoke with seemed kind of annoyed that I even needed assistance. By the time I finally got a basic answer, I was frustrated and ready to leave.

I ordered click and collect thinking it would save time, but it ended up being more hassle than just shopping normally. I didn’t get any clear updates, and when I got to the store the staff seemed just as confused as I was. People who walked in and bought things off the shelf seemed to be getting in and out quicker than the click and collect crowd. I ended up waiting around for ages, and I wish I’d just bought it somewhere else

Something about the whole experience just felt a bit dodgy to me. I didn’t feel comfortable using it, i don’t think I’d go back or use it again. It just left me feeling uneasy

I was trying to buy a camera, but the payment options at checkout got really frustrating. There weren’t many choices, and the ones that did show up weren’t very clear until I was already at the last step.

In the end, I just gave up and ordered from another site. Maybe it works fine for some people, but for me it was annoying and disappointing, especially when I was actually excited to finish the purchase.